Terms & Conditions:

Caridad Inmate Services is not responsible for refused items at an Incarcerated individuals housing unit. Please ensure that the items you ordered are approved at your facility. If an item is not allowed at your facility, Caridad Inmate Services is not responsible for the return shipping of these items. Used, Opened, and or Perishable items cannot be returned, exchanged, or refunded.

Shipping Fees are non-refundable for refused packages.

Incarcerated Individuals in reception status at the Department’s Reception Facility will not be allowed to receive packages for 30 days from the date of reception.

Incarcerated individuals will not be allowed to receive packages while “In transit” (Temporarily Housed at another Facility)

Per NYDOCCS Directive #4911 an Incarcerated Individual of NYDOCCS may receive Monthly Food Packages containing approved items. Family, Friends, and Incarcerated Individuals are responsible for ensuring the items they order are allowed at their facility and that the Incarcerated Individual does not exceed the allowable limits.

Any orders received within 9 days of end of the Month will be delivered for the following Month's pounds allowance. Please allow 7 days from the order date for shipping. Certain items may be restricted at your facility and not available for purchase. Please check with your package room for a complete list of approved items at your facility.

Package privileges are subject to change without notice. Please ensure your loved one is eligible to receive a package before placing your order.